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No, you cannot opt out. Multi-factor authentication will be required for anyone with a LUC account.

Phones must either be able to install the Microsoft Authenticator app or receive text messages, so a standard landline phone is not a compatible contact method.

It depends on the preferred option you selected.

• To receive codes by text message, you must have mobile service.
• To receive push notifications to the Microsoft Authenticator app, you must have a mobile data or Wi-Fi connection.
• To use the code generated by the Microsoft Authenticator app, you do not need any connection at all.

To verify that MFA is enabled, navigate to  and log in. You should be prompted for additional security verification, such as approving a push notification or entering a code sent via text message. After confirming the additional security verification, you will be taken to your MFA preferences page. If you are able to see this page, MFA has successfully been enabled for your account.

Visit MFA Getting Started or MFA Detailed Instructions.

If you need assistance, please contact the ITS Service Desk by logging an , via email at ITSServiceDesk@luc.edu, or via phone at 773-508-4487.

If you need to make changes to your  (e.g. add/change preferred options, add/remove a new phone number or device), go to the MFA Preferences page. If you鈥檙e unable to do so, please call the ITS Service Desk during business hours at 773-508-4487. We will confirm your identity and then reset your authentication methods. Note: ITS cannot confirm your identity via email or self-service tickets.

The Microsoft Authenticator app can be installed on any internet-connected device that supports it, such as an iPad or Android tablet (not just a smartphone).

If you do not have a mobile phone or supported smart device, contact the ITS Service Desk at ITSServiceDesk@luc.edu or 773-508-4ITS.

Please contact the ITS Service Desk during business hours at 773-508-4487 to have your MFA methods reset. You will be asked to provide details to validate your identity.

Prior to getting your new phone it is strongly recommended that you set up an alternate authentication method. Having another method allows you to use the "Sign in another way" option if you are having trouble, and will prevent you needing to call the ITS Service Desk.

It is recommended that you use your phone manufacturer's migration tool if available.

If you get a new phone, are using the Microsoft Authenticator app as your MFA preference, and do not have a migration tool available, you will need to set it up again by going to the . You will need to use a backup method (such as your phone number) to access this page.

If you do not have a backup method set up, please contact the ITS Service Desk during business hours at 773-508-4487 to have your MFA methods reset. You will be asked to provide details to validate your identity.

App Lock makes Authenticator ask for your fingerprint, face, or PIN when you open it, so someone who picks up your unlocked phone can’t approve sign-ins. Loyola recommends leaving it on.

MFA is required for most Loyola applications.

You most likely need to complete the MFA setup process. Please see MFA Detailed Instructions for step-by-step instructions with screenshots. 

If you don't receive an MFA prompt in your email app on your mobile device or computer, please use the Microsoft Outlook app or the .

Sign-in requests now ask you to enter a number shown on the sign-in screen. If you get a request you didn’t start, you won’t have a number to enter. Instead, tap "No, it’s not me". Someone may know your password, so change it right away. You can also report concerns to the ITS Service Desk.

If you are unable to scan the QR code, please check your phone’s settings and make sure the Microsoft Authenticator app has permission to access your camera. 

If scanning still doesn’t work, select "Can’t scan the QR code?" on the setup page, or tap "Sign in" in the app instead of "Scan a QR code".

Make sure notifications are turned on for Microsoft Authenticator: 

iPhone: Settings > Notifications > Authenticator

Android: Settings > Apps > Authenticator > Notifications

You may be using an application or technology that does not support modern authentication. Please review the following checklist and recommendations for supported software versions and devices: MFA Supported Technology.

You may be using an application or technology that does not support modern authentication. Please review the following checklist and recommendations for supported software versions and devices: MFA Supported Technology.

Unfortunately the vendor does not support or guarantee modern security and full functionality. Please choose another Supported Technology.

If you have an international mobile plan, the Microsoft Authenticator app will work. Otherwise, when you are prompted for MFA, click on Sign in another way. From there, select Use a verification code from my mobile app, you will then be prompted to enter a code. Open the Microsoft Authenticator app and enter the 6-digit code into your login screen.